Troubleshooting of Coupling Problems 

Most Coupling operational problems can be solved by understanding the Application and Maintenance material on our website www.drylink.com. The solution may be as simple as specifying the optimum Seal materials or correctly maintaining the Couplings to achieve the desired results. Our friendly staff is here to help you solve your problems. But before you contact us, please take a moment and answer these questions so that we can help you better.

  1. Describe your problem.
  2. Have you read the Maintenance Manuals on our website?
  3. Have you watched Coupling Demos and Maintenance Videos on the website?
  4. Is it difficult to latch the Coupler and the Adapter together?
  5. Is the Coupler handle too difficult to turn?
  6. Does the Coupling leak?
  7. Does it leak through the coupling; or does it leak between the Coupler and the Adapter?
  8. Does it leak through the swivel? Does it leak through the stem seal?
  9. Does the Main seal appear damaged (nicked or scored)?
  10. What is the line medium? (What is going through the couplings?)
  11. What is the Temperature and Pressure of the line medium?
  12. Is the line medium clean or dirty? (Dirty means: Is it slurry – solids in the line medium)
  13. What is the Coupling Size?
  14. What is the Coupling Body material? Is it Stainless Steel 316 or Alloy 20?
  15. What is your Main Seal material? (TFE-Teflon, EPDM, Viton, or Chemraz/Kalrez?)
  16. If you don’t know the Seal material, what is the part number of the Coupling?
  17. How often do you operate the Coupling? Once a day, once a month? etc.
  18. How often have you replaced the Main seal?
  19. Do you use the Main Seal Replacement Tool to change the Main Seal?
  20. Have you seen the use of this Tool in the Maintenance Manuals?
  21. Have you watched the Video on our website for the use of the above Tool?
  22. Have you watched the Coupling Demo Video on our website?
  23. Have you seen the Application GUIDE on our website?

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